INFORMATION BULLETIN

2010HSD0021-000152 Feb. 12, 2010

Ministry of Housing and Social Development

 

NEW CASE MANAGEMENT SYSTEM TO IMPROVE SERVICE AND SECURITY

 

VICTORIA – The Province has entered into a six-year agreement with Deloitte Inc. to develop a new computer-based integrated case management system to help deliver major social services programs. 

 

The new Integrated Case Management (ICM) system was referenced in the 2010 speech from the throne and will improve the way both the ministries of Housing and Social Development (MHSD) and Children and Family Development (MCFD) manage client information.

 

The project will invest about $28 million in 2010-11, with the entire cost at about $181 million over six years. New tools for front-line staff will begin to be implemented in late 2010.

 

The new system replaces seriously outdated technology that has become inflexible, increasingly fragile and difficult to adapt to policy changes. By replacing the aging computer systems, MHSD and MCFD will improve their ability to share information and to manage individual case files between ministries. The goal is to foster a more client-centred service delivery system to about 200,000 British Columbians, supporting better outcomes for clients.

 

Implementation of ICM responds to calls for an updated information management system that better protects private information through enhanced security technology. The new system will enable both ministries to link public spending to client outcomes – resulting in improved accountability and transparency.

 

The contract was awarded to Deloitte Inc. in compliance with the Province’s procurement policies and procedures, which began with a series of information meetings with potential vendors in 2008. A  Request for Proposals followed in 2009, which included a rigorous evaluation by MHSD, MCFD and the Ministry of Citizens’ Services.

 

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Media Contact:

Seumas Gordon Senior Public Affairs Officer Ministry of Housing and Social Development 250 387-6490

 

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