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NEWS RELEASE
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For Immediate Release Oct. 21, 2011 |
Ministry of Social Development
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Minister Launches Client Support Team
VICTORIA—Minister of Social Development Stephanie Cadieux announced that the Client Support Team to assist individuals and families concerned about services provided by Community Living British Columbia (CLBC) can now be contacted through the government website at www.gov.bc.ca.
Today’s announcement follows a number of significant changes at CLBC and by government to improve the services provided to individuals with developmental disabilities.
These include:
· The appointment of a new Minister of Social Development, Stephanie Cadieux.
· The appointment of an interim CLBC CEO, Doug Woollard.
· In September, the creation of a Deputy Minister Working Group to examine how individuals with developmental disabilities and their families are supported by government ministries and how CLBC assesses and prioritizes needs.
· In October, a dedicated internal audit team began meeting with CLBC to report on a number of areas related to the service demand, performance management and cost analysis for CLBC. This is the same audit team that completed the recent BC Hydro audit.
· This week, a request by Minister Cadieux for an interim update from the board of CLBC for their vision for the organization and how they expect to achieve this vision. Due date is November 1st, 2011.
· The establishment of a Client Support Team to work with clients and families who do not feel that their service requests have been satisfactorily met by CLBC.
The Client Support Team is comprised of senior staff from the Ministries of Children and Family Development and Social Development and will work with families and individuals who are not satisfied with the services and support plans provided by CLBC.
Quotes:
Minister Stephanie Cadieux:
“I am very pleased that we have the Client Support Team in place to help ensure individuals and families receive the most appropriate care possible from CLBC and our government.”
Doug Woollard, Acting CEO, Community Living British Columbia:
“While most clients and their families feel well served and supported by CLBC, we need to do a better job to ensure the best services possible are provided to all individuals who receive our services. The Client Support Team will ensure that families are being heard by CLBC.”
Contact:
Susan Mader
Communications Director
Ministry of Social Development
250 387-6489
Connect with the Province of B.C. at www.gov.bc.ca/connect
